Order Information

Q: How long will it take to get my order?

A: We offer free shipping to many countries from different warehouses. Generally, processing takes 3 to 5 business days. After that, delivery times typically vary from 5 to 20 business days. However, please note that some products may take longer to process. For additional details, learn more.

Returns and Refunds

Q: What is the process for returning a product?

A: You should return items within 30 days of receiving your order. To qualify for a return, the item must be in the same condition as when you received it. Specifically, it should be unworn or unused, with tags attached, and in its original packaging. For further instructions, learn more.

Q: How long will it take to get my refund?

A: We process refunds within 1 to 2 business days after we receive the returned items. Therefore, you can expect your refund shortly after that period.

Payment Guidelines

Q: Do I need to pay right after placing my order?

A: Yes, you should make the payment within the timeframe indicated on the payment page. Otherwise, we will unfortunately have to cancel the order.

Assembly Instructions

Q: How to assemble your bike after receiving it?

A: We provide installation videos and a bicycle manual. If you have any questions, feel free to contact us via email or WhatsApp. We are here to help, offering real-time assistance for any issues you encounter during assembly.

After-Sales Support

Q: What should I do if I have after-sales questions?

A: For any after-sales inquiries, please email us at support@benfuto.com. It’s important to include your order number (e.g., BF1234) in your email. If you don’t have an order number, please indicate the type of question (pre-sale, after-sale, etc.). Rest assured, our after-sales team will respond within 24 hours on business days.

 

For more tips on bike assembly, check out our YouTube Assembly Video List.